Complaints Procedure

Legacy Wills and Probate is the trading name of LWPC Ltd, which is authorised and regulated by the Solicitors Regulation Authority (SRA No: 8008723).

We are committed to providing a high standard of legal service. If you are unhappy with any aspect of our service or our charges, please let us know.

How to make a complaint

You can contact us using the details below:

Email: admin@legacywillsandprobate.com
Telephone: 0333 344 4325
Address: 51 Old Kiln Lane Bolton BL1 5EU

What will happen next

We will acknowledge your complaint within 5 working days.

Your complaint will be investigated by a senior member of the firm who is not directly involved in the matter where possible.

We aim to provide a full written response within 28 days. If we need more time, we will keep you informed.

Legal Ombudsman

If you are not satisfied with our final response, you may refer your complaint to the Legal Ombudsman.

You must usually refer your complaint:

Within 6 months of our final response
Within 1 year from the date of the issue

Contact details:

Solicitors Regulation Authority

You can contact the Solicitors Regulation Authority if your complaint relates to misconduct such as dishonesty or discrimination.